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Home and Garden Alarm
The Digital Home Base Alarm ensures that you are always connected to our 24-hour Control Room, even if you are in another room. The lightweight wrist or neck pendant is comfortable to wear all day and pressing the emergency button connects you to our award-winning team in any emergency. The alarm does not require a telephone landline and works both indoors and outdoors, insert giving you and your loved ones peace of mind.
The CareCall247 fast response personal alarm service sounds like an excellent solution for those with chronic conditions, or recovering from surgery or those who want to remain independent and safe in their own homes. The service offers a fast response time once the button is pressed, providing peace of mind that help is available whenever it is needed.
The human touch of CareCall247 personal alarm service is also a significant advantage, as the response is guaranteed to come from a trained professional who can provide the appropriate help. This can be especially important in emergency situations where quick and appropriate action can make all the difference.
Moreover, the fact that the digital alarm unit does not need to connect to an existing phone line and comes with an in-built SIM card that “roams” onto the strongest network makes it incredibly easy to install and use. It also future-proofs the alarm for the ongoing analogue to digital switchover.
Another great feature of the service is to check on your well-being in the event of an emergency. It is also advisable to have a keysafe for extra security and to provide access to trusted contacts who can assist in an emergency.
The standard pendant does not have a falls detector in it, a falls detector can be installed for an extra cost of £5.50 per month (on top of monthly cost)
When you press your pendant, a call is immediately routed to the Carecall247 Control Room. Every alarm has a unique ID, so when a call comes through, your details will appear. This enables our team to quickly identify the person who triggered the alarm.
Our operator will promptly speak to you through the speaker on the base unit. If you’re within range of the alarm, they’ll be able to hear your response and provide the necessary assistance. In the event you’re not within range of the alarm, they’ll call you on your landline or mobile to better understand the situation, if they do not get a response on the telephone, we will contact personal contacts or Carecall247 responders to attend.
With Carecall247, you can be assured of a swift and reliable response in times of need.
For your safety, we advise you to always wear your pendant, except when you’re in bed. However, we strongly suggest keeping the pendant alarm within reach even while in bed and taking it with you when you need to move around, going to the bathroom or kitchen for example, as this is a common time for a fall to occur.
Your pendant alarm is designed to withstand showering; we don’t recommend wearing it in the bath due to safety concerns. Following these guidelines will give you peace of mind, knowing your pendant alarm is always to hand to provide assistance if you require it.
In the event you’re unable to hear the operator speaking over the alarm, don’t worry, you can still use the Carecall247 service. The alarm base’s microphone is incredibly sensitive, but if the operator is unable to communicate with you or hear you, they will attempt to reach you through your landline or mobile phone.
If the operator is unable to contact one of your listed contacts, a Carecall247 Responder will be sent. We prioritise your safety, taking every necessary step to ensure you receive the help you need.
If you happen to lose your pendant and are unable to locate it, just get in touch with us and we’ll arrange for a replacement. You can contact us by phone at 0300 303 2682, via email at email@example.com or by pressing the red button on your pendant alarm and reaching our team directly.
We’ll assist you in arranging for a new base unit to be sent out to you.
It’s important to note that there is a charge of £50 for a replacement.
You can easily obtain a new pendant alarm cord; we’ll send one out to you free of charge.
At Carecall247, we believe in providing a flexible and hassle-free service; that’s why we don’t have a minimum contract period for our service.
If, for any reason, you decide that you no longer need your pendant alarm, contact us to arrange for its return or collection. Once we have received the returned alarm, we’ll cancel your contract with us.