Monitoring Only Plan

This service is an enhanced social alarm. At a push of a button the customer can speak to one of our team members and arrange the help they need. Keeping the customer independent and remaining within their home. The unit has voice recognition software, and a range of peripherals to choose from.

Provided in this service is the Essence Care@Home 4G Kit, Neck and/or Wrist worn pendant

Price are per month

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Am I exempt from VAT?

Some customers may be eligible for VAT relief when purchasing Carecall247 services.

VAT exemption refers to the government tax relief scheme that allows people with a disability or long-term medical condition to purchase emergency alarm systems without paying VAT.

Source: HM Revenue & Customs

You may be eligible if you are chronically sick or disabled. You do not need to be registered disabled or receiving other benefits to qualify.

  • You have a physical or mental impairment that has a long-term and substantial adverse effect on your ability to carry out everyday activities
  • You have a condition the medical profession treats as a chronic sickness (a long-term health condition)
    Source: HM Revenue & Customs

You are not eligible for VAT relief if your condition is temporary (such as a broken leg) or if you are elderly without a chronic condition.

You’ll need to complete a VAT exemption form as part of your sign-up process. We’ll provide this to you when you order your alarm system.

Client Says

Discreet protection for vulnerable individuals

“Knowing someone is there gives me so much peace of mind.” We support domestic abuse survivors with hidden panic alarms. When triggered, our response team listens in and follows a confidential, pre-agreed protocol. Whether it’s alerting family or calling 999, we act fast to keep people safe.

Regaining freedom after trauma

“Thanks to my Carecall247 equipment, I’ve gone back to work and found my confidence again.” After a domestic incident caused long-term neurological issues, this customer now relies on a full home alarm system including panic buttons, smoke and CO detectors, and a pendant alarm. With our service in place, she lives independently and safely, knowing support is just a button away.

Happy Provide Carecall247 customer

It is reassuring to know someone is there when needed, both for myself and my family.

Happy Provide Carecall247 customer

I feel very confident when I am outside by myself because I know you are there if I need you. My family are very pleased. It gives me peace of mind.

Happy Provide Carecall247 customer

It stops me worrying as I can get help 24 hours a day when living on my own, I think it’s good value. I just tested my alarm and the response was less than a minute – Excellent..

Living life independently again

“I was nervous about living alone, but now I feel safe every day.” A young woman living in a warden-controlled flat uses our GPS alarm watch to stay safe. After moving out of her family home, she relies on her monthly test calls and personalised device to stay confident and independent. Her alarm keeps her connected and protected wherever she goes.

Technical help

Guides and manuals

Contact support

Live chat on our website

Email: carecall@carecall247.co.uk

Phone: 0300 303 2682 (Monday to Friday, 9am to 5pm)

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