Privacy Policy

If you’re unsure about what kind of support you may require, please get in touch with us. Our team of experts will conduct a free assessment to determine your individual needs. If we currently don’t offer a suitable solution, we’ll make every effort to source the necessary technology to meet your requirements. Don’t hesitate to reach out to us and learn more about how we can help you.

Privacy Notices

For further information about the type of information we hold about you, how we use this and how you can access it, please view our ‘Your Information, Your Rights’ leaflet by clicking the button right. This leaflet describes how Provide collects, uses, retains and discloses personal information. Different organisations sometimes use different terms and it can be referred to as a privacy statement, a fair processing notice or privacy notice.

How can you access your information?

Data Protection Legislation allows you to find out what information we hold about you and this includes your health records. If you want to access your health records, click the button below and make a request via email.

You can also contact Provide by writing to:

Quality and Safety Team
900 The Crescent
Colchester Business Park
Colchester
Essex
CO4 9YQ

We will then send you full details on how to proceed. Under most circumstances, you are entitled to receive a copy of your records. However, you should be aware that in some cases your right to see some details in your records may be limited in your own interest or for other reasons which will be explained to you. Under normal circumstances there is no charge to you to access your records.

The application to access your records can be made by you, a person authorised by you in writing, or a person appointed by court to manage your affairs if the court has decided that you are not able to do so yourself. Alternatively you can download a copy of the Access to Record Application form below.

Important notes

Applications must be made in writing. A signed consent form must be sent with the application, along with appropriate identification. lt is the responsibility of the applicant to provide enough information to enable Provide to identify his/her records. Solicitors and third parties must provide evidence to show they are authorised to act on the service user’s behalf.

Time period

Once we have received your application and consent form, we will respond within one month to provide the information you have requested. Very occasionally it may not be possible to comply within this time frame, but you will be informed if this is the case within one month of receipt of your request to explain why the extension is necessary. In order to avoid a delay, please specify the nature of the information you require on the application form.

Sending the information

Unless you request otherwise, the information will be sent to you electronically by secure email. You will need to make a one-time registration to access the secure portal to view your records. You will be sent instructions on how to do this.

If you require a hard copy of the records to be sent to you, please specify this on the application form. These will be sent to you by recorded delivery and will require your signature on receipt. You also have the option to collect the records personally or you can choose to come in to view the records with an appropriate health professional. Please choose which method you would like on the application form.

Limited access

Current legislation allows for limited access in certain cases, such as:

If a clinician believes that the service user or another person would beharmed by the access, the request may be refused in part or whole.

Third person involvement – where a third party has divulged information in confidence to a clinician concerning the service user, and the information was given on the basis that it would not be shared with the service user, these parts of the record will not be released.

The service user has requested that information is not disclosed to any third party.

Charges

Information you request under a subject access request is supplied free of charge. If you make a request for further copies of the same information we may charge a reasonable fee to cover the cost of supplying this. The fee will be based on the administrative cost of providing the information and will be advised to you at the time of your request if this is relevant.

Incorrect or incomplete information

If you feel that the information that we hold about you is incomplete or incorrect please let us know using the contact information above. We will then raise this with the service that you received care from to respond and make any required updates to your information.

Complaints

If you are dissatisfied with the way we have dealt with your request, please write to:

Provide Customer Service Team
900 The Crescent, Colchester Business Park,
Colchester, Essex C04 9YQ.
email: provide.customerservices@nhs.net

If you are still not happy with the outcome of our review you can contact the Information Commissioners Office at:

Information Commissioners Office
Wycliffe House, Water Lane,
Wilmslow, Cheshire SK9 5AF.

Phone: 0303 123 1113
Webpage: www.ico.org.uk

Further information:

All of our staff and those who work with us to provide your care, have a duty to treat information about you confidentially, hold it safely and share it only when necessary in accordance with the Data Protection Legislation and the Caldicott Principles.

We have a legal duty to keep information about you confidential.