Is the Carecall247 Service Available 24/7?
When it comes to safety and reassurance, knowing that someone is there to help any time of day or night makes all the difference. At Carecall247, we’re proud to say that our service really is available 24/7, 365 days a year - because emergencies don’t stick to office hours.
Whether it’s the middle of the night, a Sunday afternoon, or Christmas morning, we’re always just the press of a button away.
How Does 24/7 Support Work?
When you press your Carecall247 pendant or wrist alarm, your call is instantly connected to our UK-based Monitoring Centre. This centre is manned around the clock by a team of trained responders who are ready to help - day or night.
Using the loudspeaker on the base unit in your home, our team will speak with you directly, assess the situation, and arrange help quickly and calmly.
Who Answers the Call?
Your call will always be answered by a real person, based in the UK. Our team is specially trained to handle all kinds of situations - from falls and medical episodes to confusion, panic, or simply needing reassurance.
They’ll know who you are, have access to your medical information, and will already have a list of your emergency contacts - like a family member, friend or neighbour - so they can get the right help to you fast.
And if emergency services are needed, we’ll contact them immediately.
Even If It’s Accidental - We’ll Be There
Even if you press the alarm by mistake, that’s okay! We’ll still answer and check in with you. It's part of what makes Carecall247 so reliable - you’ll never be ignored, even for a false alarm.
Why 24/7 Coverage Matters
Emergencies don’t wait until morning - and neither do we. With round-the-clock support, you or your loved one can feel safe at all times, especially:
- Overnight, when falls or confusion are more likely
- During weekends and holidays, when GP practices are closed
- When carers or family can’t be there in person
- After surgery or illness, when extra reassurance is needed