FAQ and Guides

Press your pendant or alarm button and you are connected to our monitoring team within seconds, day or night. They can see who you are, speak to you through the unit, and arrange the right help, whether that's calling a family member, a neighbour with a key, or, where our local response teams operate, sending a trained responder. Check your postcode to see exactly what's available at your address.

No. You don't need Wi-Fi or a landline. All our alarms are digital and connect over the mobile network using their own built-in SIM, so they work straight out of the box.

Setup is quick and simple. Your alarm arrives ready to use with clear, large-print instructions, and most families have it working within a few minutes of plugging it in. If you'd rather we talk you through it, just call and we'll stay on the line.

Yes. Many people set up an alarm for a parent or relative. You can arrange everything on their behalf and we'll deliver it straight to their home. We currently provide the service in our covered areas in England, so it's worth using the postcode checker to confirm what's available at their address first. You'll create the account when you place the order, and we'll add you as an emergency contact so we can reach you if the alarm is ever pressed.

Please don't worry. Accidental presses are completely normal and nothing to feel embarrassed about, around 4 in 10 of the calls we take are false alarms. We're always glad to hear from you, and a mistaken press is a good reminder that your alarm is working. We'll simply check you're okay and let you get back to your day.

Yes. Our alarms are designed to work around the home and garden, covering areas like the driveway, patio and shed. The exact range depends on the layout of your property, and we'll help you check it once your alarm arrives.

A personal alarm calls for help when you press the button. A fall detector does that too, and also raises an alert automatically if it senses a fall, even if you're unable to press the button yourself. Both connect you straight to our 24/7 monitoring team.

Yes. Our monitoring team is here 24 hours a day, 365 days a year, including nights, weekends and bank holidays. There's always a real person ready to answer.

Our alarms are billed monthly, with a one-off setup fee and no long-term contract. You can see current prices and what's included on the Monitoring Only Plan and Monitoring and Response Plan pages. There are no hidden fees.

Yes. Our plans are rolling and billed monthly, so you can cancel at any time. There's no long-term contract and no cancellation fee.

We're happy to help you choose. Call our friendly team on 0300 303 2682, Monday to Friday, 9am to 5pm, or send us a message and we'll talk you through the options with no pressure.