Why Choose Us

30+ years of care £4M+ returned to community 365 days a year

Two Provide Carecall247 monitoring centre operators wearing headsets at their workstations, one smiling as she takes a call.

More than an alarm provider

We're your partner in staying safe, independent and supported

With over 30 years of experience, we've grown from a local falls-prevention team into a trusted provider of 24/7 personal alarm monitoring and urgent response. Today we support thousands of families, combining advanced technology with a caring, human approach, and we help you find the right solution every step of the way.

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Why choose us?

  • Coverage across England
  • Trusted by the NHS and social care
  • Affordable, flexible plans
  • Friendly, UK-based expert team
  • Specialist lifting and welfare checks
  • Installation, monitoring and response
  • Rated Outstanding by the CQC
  • A not-for-profit, employee-owned CIC

Our team and accreditations

  • Fully trained responders

  • Qualified installers

  • TEC certified devices

  • Police-approved equipment

  • NHS-trusted partner

  • Enhanced DBS checked staff

  • Rated Outstanding by CQC

  • Not-for-profit CIC

A Provide Carecall247 monitoring centre operator at her workstation.

How our monitoring works

  • Your alarm sends an instant signal to our 24/7 call centre.
  • A trained operator responds within seconds.
  • We contact a nominated person or emergency services if needed.
  • Communication is two-way, so you speak directly with our team.
A Provide Carecall247 responder arriving to help at someone's home.

How our response works

Essex only
  • In-person responders arrive within 45 minutes.
  • Equipped with specialist lifting equipment.
  • Provide assistance after non-injured falls or welfare concerns.
  • Can access your home via key safe if necessary.
  • Will call family or emergency services if required.

Testimonials

What families say

Real stories from the families who trust us with the people they love.

Sarah, daughter and next of kin

Colchester, Essex

Knowing Mum can press her pendant and reach someone at any hour has taken a weight off the whole family. The team were patient and kind from the very first call.

Not sure where to start? We're here to help

Everyone's needs are different. If you're unsure which products are right for you or a loved one, our friendly team can help you build the right care package.

Get in touch

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Explore our full range of personal alarms, monitoring packages and emergency response options, designed to keep you safe, independent and in control.

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Enter the postcode of the person who needs support

Prefer to talk it through? Call us on 0300 303 2682, we'll help you choose.