Accessibility
Accessible Information
Standard
The Provide Carecall247 website was constructed to guidelines recommended by NHS England’s Accessible Information Standard and the World Wide Web Consortium’s (W3C) Web Accessibility Initiative (WAI) . We make every effort to make sure it can be easily accessed by all.
What is the Accessible Information Standard?
The Accessible Information Standard aims to ensure that people who have a disability, impairment or sensory loss are provided with information that they can easily read and understand with support so they can communicate effectively with services. Examples include large print, braille or using a British Sign Language (BSL) interpreter.
What is required under the standard?
All organisations that provide NHS care or adult social care are required to follow the new standard, including NHS Trusts and Foundation Trusts, and GP practices.
- Ask people if they have any information or communication needs.
- Record those needs clearly and consistently.
- Highlight or “flag” the person’s file so communication needs are clear.
- Share information with other providers when consent is given.
- Ensure people receive information they can access and understand.
Accessible Information Standard
- Identify communication needs.
- Record needs clearly.
- Flag records appropriately.
What the standard ensures
- Information is shared appropriately.
- Communication support is provided when needed.
How to request our
online or printed materials in a different format
If you require a resource in an alternative format such as braille, audio, large print or another language, please contact our Customer Service Team on 0300 303 9592 or by email at provide.customerservices@nhs.net .
Translation / Interpreter requests
If you require an interpreter, please inform your healthcare professional who will arrange the appropriate support.
Communication
If you prefer communication via a specific method such as written, verbal, text or email, please let your healthcare professional know.
Accessibility help with operating
systems and browsers
Modern web browsers can easily be configured to allow users to set-up their equipment to support their individual needs. Instructions vary according to the operating system and web browser (EG Internet Explorer, Safari, Firefox or Google Chrome).