One of the most common worries people have before getting a personal alarm is:
“What if I press the button by mistake?”
At Carecall247, our answer is always the same: don’t worry – that’s absolutely fine.
In fact, it happens more often than you might think, and it’s all part of the service.
Here’s what you need to know if you ever press your alarm by accident.
We’re Always Happy to Hear From You
Whether you meant to press the button or not, as soon as your alarm goes off, it sends a signal to our 24/7 UK-based Monitoring Centre. One of our friendly team members will speak to you through the alarm’s loudspeaker to check everything is okay.
Just let us know it was an accident – we’ll confirm you’re safe and then end the call. It’s as simple as that.
No Need to Be Embarrassed
We understand that accidents happen. You might press the button while putting your coat on, leaning over, or even while sleeping. It’s nothing to be embarrassed about – it shows your alarm is working, and gives both you and your loved ones peace of mind that help really is just one press away.
In fact, many people say they feel more confident using the alarm after an accidental press – because they’ve experienced how quickly and kindly our team responds.
What If I Can’t Speak or Don’t Respond?
Even if you press the alarm and don’t (or can’t) speak, our team will still act. Based on the details you’ve provided, we’ll follow the personal response plan you’ve set up – whether that means calling a family member, checking in with a neighbour, or contacting emergency services.
So, even an accidental press with no response gets treated seriously – just in case.
Testing Is Encouraged!
We actually recommend testing your alarm regularly – at least once a month – to make sure everything is working properly and that you feel confident using it. Just press the button and let us know you’re doing a quick test.
Our team is always happy to take test calls and will thank you for checking in.
Final Thoughts
If you accidentally press your Carecall247 alarm, don’t worry – you won’t be bothering us. That’s exactly what we’re here for.
We’d always rather answer a false alarm than miss someone who really needs help. So whether it’s a genuine emergency, a simple mistake, or just a test – we’re here, 24/7, ready to answer.
Want to know more about how Carecall247 alarms work? Contact our team or request your free information pack today.
Need to talk it through?
Our friendly team is happy to answer questions about staying safe at home, with no pressure.
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