In April 2019 Mrs S. activated her alarm from her sheltered accommodation property. She stated that she was suffering from severe pain in her leg and her foot was cold to touch. On investigation her daughter advised that she has recently had stents fitted following a heart attack so the Operator made the decision to call an Ambulance. The lady was clinically assessed by the Ambulance service and her GP was tasked to make an appointment to see her for treatment. Having the Carecall247 alarm made sure that Mrs S. got the correct treatment promptly and effectively.